Return & Shipping Policy
- ORDER CONFIRMATION
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. We’ll will notify your order confirmation via SMS to your given phone number.
- ORDER PROCESSING
In general all the products we’re selling our website is custom print, made for order products. please add 7-10 business days to allow for printing & Shipping processing time. If we anticipate a longer lead time, it will be noted in the item description.
An email with tracking information will be sent once an order has been shipped. We will provide tracking number for each order. You will notify shipment tracking update via SMS to your given phone number.
- CUSTOMS & DUTIES
In the order to help you get the parcel with free tax via customs, We will declare it as “GIFT” with lower value. *.Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.
- SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
- ADDRESS CHANGES
Unfortunately, we do not have the ability to change the shipping address once we purchased shipping label for your order.. But if you contact us within 3 days after the payment we will change your request new address .
- ORDER CANCELLATION
We make every attempt to process orders as quickly as possible. Therefore, once an order enters our printing system, it cannot be canceled or modified in any way. But if you contact us within 6 hours after the payment we will cancel your order.
- DELIVERY OPTIONS
We’re provide 2 shipping options to our customers.
Free Shipping ( EMS ) 15-20 days – This Shipping method takes longer shipping time. This method is available for USA, Canada, Australia, UK and Major Developed Countries.
Express Shipping ( UPS, Fedex ) 3-7 Days – This Shipping method takes Shorter shipping time. But its secured and require a signature upon delivery. You can calculate shipping cost in cart page.
RETURNS AND EXCHANGES
Customers can return or change goods within 10 days after receive the package with or without reason before washing or using. Please contact us with your order number we’ll send our return shipping address to return packages.
- QUALITY PROBLEMS
Wrong product, Wrong picture, Broken products, Bad fade. Please kindly offer us the proof of video or picture. After confirmation, we will be responsible for shipping cost.
- OTHER PROBLEM
Any other problem is not our duties. Size, slight color difference, not what i thought…if product are return for those reasons, customer need afford the shipping cost. We added all info in every product description.
Product Images Shown in the product page are all standard Size ( 1.1 aspect ratio ). When you Choose other size like design will be resized according to size.
Caution: Products should be return complete and sound, in resalable condition. Any used, washes, stained, damaged, wrinkled or soiled products won’t be accepted. we issue refund after product is return to our address . If fault is ours we issue full refund or send the correct product to you .
By the way, some bedding set do not include comforter / filler. It cannot be a quality problem. If product are return for those reasons, customer need afford the shipping cost.