Darga Town, Sri Lanka 12090

We’re open Monday – Saturday, 8 a.m. – 7:30 p.m. IST

Frequently Asked Questions

Kindly read our FAQ before sending us a message. Your inquiry might have answers here.

 
What are the delivery charges for orders from the Online Shop?

Wildecors offers free shipping worldwide in many countries. In some products Variations, shipping costs apply.

Which payment methods are accepted in the Online Shop?

We accept payment by credit and debit card (VISA, MasterCard,Amex, Discover), and by PayPal.

How long will delivery take?

We Offer 2 Delivery Options. Free Delivery & Regular Express Delivery. Normal Delivery Take 15-20 Days Via EMS. In Regular Delivery Package Reach You Within 7 Days Via UPS After Shipping Processing.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

Once you have checked out your order, you should receive an e-mail from PayPal confirming your payment, followed by an e-mail from us acknowledging your order.

We aim to process and dispatch all orders As soon as Possible after our printing process. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

Do I have to pay a customs duty for the goods if I order from Wildecors?

After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages. Wildecors has no influence over this procedure.

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Why have I not received an order confirmation?

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support to check whether we received your order.

I have not yet received my delivery, although the stated delivery time has passed.

On rare occasions or in remote areas there sometimes might be a delay. Wildecors unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number.